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Delays to bin deliveries and maintenance due to COVID-19

18 Jan 2022

Update Tuesday 18 January 2022

Thank you to all of our residents for your patience and support over the past several weeks. 

Delays to bin deliveries and maintenance

Due to one of Council's contractors experiencing staff shortages as a result of COVID-19, the following scheduling adjustments have been made for this coming week:

  • Scheduling adjustments are being made to accommodate staff shortages as detailed below. You will still receive a text message the day before the job is scheduled, please allow 1-2 business days for delays once the job is scheduled.
  • Size changes and new bin connections may be delayed by 1 week.
  • Unrepairable and repairable may be delayed by one week. After your weekly collection, leave the damaged bin out, empty, and upside down. We will come to repair or replace it within 2 business days from your next weekly collection. If for some reason this does not occur the job will be rescheduled for the following week.
  • Lost/stolen and unusable may be delayed by a couple of days. Your bin will be delivered and if your bin is unusable please leave it out and empty.

Due to the fast-changing nature of the COVID-19 pandemic, it’s unfortunately likely that delays or impacts to our services may occur over the coming months.

We want to reassure our community that we have strong contingency plans in place to keep delays to a minimum.

If your normal services are impacted, we will keep you updated and let you know as soon as possible.

To assist our team during this period, please only contact us about your bin if you have experienced a delay of longer than outlined above,

We very much appreciate your patience and support as we all navigate this challenging time.

Stay up to date on waste collection services.