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COVID-19 business resources

Where can I find out about current restrictions?

On the Victorian Government's Coronavirus website you can:

You can also call the Victorian Government's dedicated 24/7 hotline on 1800 675 398 for advice and information about COVID-19.

You can also call the Business Victoria hotline on 13 22 15 for information on restrictions and support. This can help your workplace to plan and respond to COVID-19.

Updated public health protections

The Pandemic Orders will take effect from 11.59pm, Wednesday 15 December 2021 and will be in place until 11.59pm on 12 January 2022. For more information on this guidance visit the Victorian Government's Cororavirus website.

COVID Check-in Marshals

A COVID Check-in Marshal is a worker that asks each patron who attends the premises to use the Service Victoria QR code to check-in on arrival and will also ask all patrons over the age of 18 years, to show evidence of their COVID-19 vaccination status to be allowed to enter the premises.

Check if your workplace requires a check-in marshal on the Victorian Government's Coronavirus website

Face masks

Masks reduce the risk of COVID-19 transmission. Face masks are mandatory in a number of key, high risk settings. For more information on where masks are required visit the Victorian Government's Coronavirus website

Proof of vaccination

The mandatory vaccination requirement has been removed for all customers in retail (except for hairdressing, beauty and personal care facilities) and will also be removed in real estate, places of worship, weddings and funerals (except when held at a hospitality setting).

Restaurants, cafes, bars and pubs are still only open to fully vaccinated customers and workers. Workers are required to wear face masks.

People under 18 are no longer required to show proof of their vaccination status at all venues, including hospitality.

For guidance on your specific sector visit the Victorian Government's Coronavirus website.

For information for businesses on how to check the vaccination status of patrons visit the  Victorian Government's Coronavirus website

COVIDSafe plans

What is a COVIDSafe plan?

A COVIDSafe plan supports a business to protect its staff, customers, visitors and the community. You can find out more about COVIDSafe plans on the Victorian Government's Coronavirus website. These plans prepare a business for a suspected or confirmed case of COVID-19 in the workplace. You can find out more about confirmed COVID-19 workplace cases on the Victorian Government's Coronavirus website.

Every workplace is required to have a COVIDSafe plan that is regularly updated. Random spot checks are taking place across the state to ensure compliance. Failure to comply can result in an on-the-spot fine of up to $10,904 or up to $21,809 for serious offences.

For guidance on how to prepare your plan, you can call Business Victoria on 13 22 15 or go to the Victorian Government's Coronavirus website. You can email rberg@moreland.vic.gov.au if you would like assistance from a Moreland City Council representative with your COVIDSafe plan.

You can use the COVIDSafe plan (PDF 70Kb) to create a COVIDSafe plan for your workplace.

COVIDSafe plans in languages other than English

If you need to create a COVIDSafe plan in a language other than English, you can download a COVIDSafe plan in over 17 different languages on the Victorian Government's Coronavirus website.

If you need an interpreter, you can call the COVID-19 hotline 1800 675 398 and press 0.

Free business resources

A full collection of signage, posters and questionnaires are available on the Victorian Government's Coronavirus website. These will assist in communicating key messages to your staff and customers. These are also available in multiple languages.

We encourage you to download and print these signs and posters to put up around your workplace.

We have also produced some Moreland City Council branded resources in addition to the Victorian Government collateral.

You can email rberg@moreland.vic.gov.au if you require any further assistance or support from Moreland City Council with COVID-19 resources and creating a COVIDSafe plan.

Service Victoria QR code app

All workplaces are required to have all visitors, customers and workers to check-in. This should be using the free Service Victoria QR Code phone application, or as a last resort a paper check-in record. There are limited exceptions to this rule. You can find out more about check-in requirements and the QR code app on the Victorian Government's Coronavirus website.

Businesses can register to receive your business' QR code on the Victorian Government's business registration website. You will need to nominate a contact person for each business location.

Confirmed cases in the workplace

New advice for businesses for confirmed positive cases can be found on the Victorian Government's Coronavirus website

COVID-19 information for multicultural businesses

There are resources, fact sheets, and support to access government information in your own language available. These include:

There is also a full collection of multilingual business signage, posters and questionnaires available on the Victorian Government's Coronavirus website.

Sign up to COVID-19 updates for business

With COVID-19 restrictions and the business landscape changing often, we will keep you up-to-date with information, programs, grants and news through our regular Business Moreland eNewsletter.

Sign up to stay informed of all the latest updates

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Contact us - Moreland City Council COVIDSafe Business Officer

If you require any further assistance or support from Moreland City Council relating to COVIDSafe requirements you can contact:

Rayna Berg – COVIDSafe Business Officer
Call Rayna 9240 1110 or
Email rberg@moreland.vic.gov.au