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Accessible parking permits

Accessible Parking Permit (APP) Scheme

The whole of Victoria has transitioned to the new APP Scheme and online administration system.

You will need to apply through the new application process:

  • when you need a new permit, or
  • when you need to renew or replace a permit.

The new scheme will make the application process easier, simpler and the same across the state. The new permit also will better align with the COAG 2010 Australian Disability Parking Permit Scheme (ADPS).

The new APP Scheme will include:

  • the introduction of temporary permits for 6, 12 or 24 months,
  • increased permit length, from 3 years to 5 years for individuals
  • the introduction of a permanent disability classification, so reassessments are not required for some people’s future permit renewals
  • a new single and secure state-wide permit design that will reduce the misuse of permits, and
  • the inclusion of occupational therapists as assessors, in addition to GPs

Permit types

There will now be the following 2 permit types:

  • an Australian Disability Parking Permit
  • a Victorian Double Time Accessible Parking Permit

I want to apply for a permit

    1. Start your application online at accessibleparking.vic.gov.au
    2. You’ll receive an application reference number via SMS*
    3. Take your reference number to your GP or occupational therapist
    4. Your GP or occupational therapist will complete an online assessment and submit your application
    5. We will review your application
    6. If your application is successful, you’ll receive your permit in the mail.

    *Application outcomes will take approximately 10 to 15 days from the time of your GP or OT visit to arrive in the mail, so plan your renewal accordingly.

  • All organisational permits are now linked to the organisations vehicle registration. You will need to provide proof of the vehicle being registratered to the organisation.

    1. Start your application online at accessibleparking.vic.gov.au
    2. You’ll receive an application reference number via SMS and email
    3. We will review your application
    4. If your application is successful, you will need to bring the vehicle registration along with you to collect the permits. You’ll pick up your permit at our Coburg Customer Service Centre, 90 Bell Street Coburg

    If the vehicle is not registered to the organisation, permits will not be provided and will be cancelled. In these cases you will need to use your clients accessible parking permit. 

    *Application outcomes will take approximately 10 to 15 days from the time of your approval to arrive in the mail at council, so plan accordingly.

For more information on this process, please refer to the Victorian Government's infographic.

I want to renew an existing permit

    1. Start your application online at accessibleparking.vic.gov.au
    2. You’ll receive an application reference number via SMS (mobile number required)
    3. Take your reference number to your GP or occupational therapist
    4. Your GP or occupational therapist will complete an online assessment and submit your application
    5. Your local council will review the application
    6. If your application is successful, you’ll receive your permit in the mail.

    *Application outcomes will take approximately 10 to 15 days from the time of your GP or OT visit to arrive in the mail, so plan your renewal accordingly.

    For more information on this process, please refer to the Victorian Government's infographic.

I want to replace a lost, stolen or damaged permit

    1. Start your replacement application online at accessibleparking.vic.gov.au
    2. You’ll receive a replacement application reference number via SMS and email
    3. We will review the application
    4. If your application is successful, you’ll pick up the permit from your council.
    5. Please bring along your statutory declaration/damaged permit/police report when you pick up your replacement permit at our Coburg Customer Service Centre, 90 Bell Street Coburg

    *Application outcomes will take approximately 10 to 15 days before they can be picked up, so plan your renewal accordingly.

    For more information on this process, please refer to the Victorian Government's infographic.

How to use your permit

    • Display in a prominent position on your dashboard (permit number and expiry date visible from outside the vehicle)
    • You can only display it (use it) when the vehicle is transporting the individual who holds the permit
    • Park the vehicle in an allocated disabled parking bay. If it has timed restrictions (e.g. 1 hour) this must be adhered to.
    • Park in a normal bay for double the time e.g. signed for 1 hour you can stay for 2 hours.
    • You do not have to pay for parking tickets within Moreland City Council area (different rules may apply in other council areas)

    An Australian Disability Parking Permit does not allow you to:

    • park in restricted locations such as Clearways, No Stopping or No Parking Areas, Taxi Only Areas, Bus Zones, and Authorised Resident Areas
    • Display in a prominent position on your dashboard (permit number and expiry date visible from outside the vehicle)
    • You can only display it (use it) when the vehicle is transporting the individual who holds the permit
    • Park in a normal bay for double the time e.g. signed for 1 hour you can stay for 2 hours
    • In a paid parking area, pay for the first portion of your stay (e.g. pay for 1 hour and stay for 2 hours) within Moreland City Council area. Different rules may apply in other council areas.

    A Victorian Double Time Permit does not allow you to:

    • park in a designated disabled car parking space
    • park in restricted locations such as Clearways, No Stopping or No Parking Areas, Taxi Only Areas, Bus Zones, and Authorised Resident Areas

Frequently asked questions

  • Existing permits can be used until their expiry date.

    You will need to apply for a new permit when your permit expires.

  • A letter will be sent to you ( for permits issued prior to March 2021) before your permit expires. If you received a permit after March 2021 you will receive a text message before your permit expires.

    To update your contact details please contact us on 9240 1111 or info@moreland.vic.gov.au. When you contact us, please make sure you have your permit number ready.

    You may receive an infringement if you display an expired permit. To avoid an infringement, it is important that you display a current permit.

  • Once your application is approved, your permit will arrive in the mail in approximately 7-15 business days.

    These times may vary depending on Australia Post demand.

  • Yes. When applying, you can choose to pick up your permit from Coburg Civic Centre, 90 Bell St Coburg. You will need to bring along photo ID to collect the permit.

    The quickest way to receive the permit will be to have it sent direct to your home address.

  • Your carer, family, a friend or GP/OT can help you if you need help applying online.

    If you don’t have anyone who can help you please call us on 9240 1111 or email us info@moreland.vic.gov.au to discuss your options.

  • Australian disability parking permits are recognised in all Australian states and territories.

    If you have an overseas disability parking permit you can arrange a temporary permit for Victoria through VicRoads.

  • No. As part of disability parking scheme update, clearer assessment questions were developed in consultation with medical practitioners. Some questions on old forms are no longer valid and do not align with the new scheme’s requirements.

  • As part of disability parking scheme update, new questions were developed in consultation with medical practitioners to allow GPs and OTs to assess mobility issues against the criteria.

    This related to both space requirements to exit and enter vehicles and the impacts walking distances may have on an applicant’s health.

    Questions are now more aligned with assessing against the scheme criteria.

  • Permits are assigned to individuals, not vehicles. An individual can only have one permit.

    We understand that this will create inconvenience and difficulties for some people who share responsibility for caring for someone with mobility issues.

    However, permit misuse can happen if an individual has multiple permits, so it important that an individual only has one permit.

  • Organisations who have a permit allocated to one vehicle and are replacing this vehicle will need to apply for a new permit for the new vehicle. 

    As permits are now allocated to specific vehicle's you are now unable to move permits from one vehicle to another. 

    Please email info@moreland.vic.gov.au to notify council of the change of status of the vehicle so we can cancel the permit allocated to the old vehicle. 

Dispute resolution

  • If you believe your GP or OT has incorrectly assessed your mobility issue or medical condition, you may get a second opinion from a different GP or OT.

    This is done by starting a new application, with the functional assessment done by a different medical practitioner.

  • The permit type you get is determined by criteria assessment and not your personal preference or request.

    Your permit type will be based on what your mobility issue is.

    It is important to remember that there is a hierarchy of needs within disability parking. People who need extra space to get out of a vehicle or whose medical condition restricts walking to less than 100m are given priority.

    If you believe your GP or OT has incorrectly assessed your mobility issue or medical condition you can get a second opinion from a different GP or OT.

    This is done by starting a new application with the functional assessment done by a different medical practitioner.

  • If you are still not statisfied with your permit outcome after seeking a second opinion. You can appeal to VicRoads under excepetional circumstances. Please download the Exceptional Circumstances Exempt Form (1MB) and email it to accessibleparking@roads.vic.gov.au

    If you wish to dispute the eligibility criteria of the scheme or scheme operation you can request an explanation from VicRoads.

    You can contact VicRoads at acesssibleparking@roads.vic.gov.au or by phoning 1300 965 677.