Library policies and advisory committee

Moreland Libraries Advisory Committee

The Moreland Libraries Advisory Committee (MorLAC) advises Council on library matters and performance.

A Councillor and twelve community representatives are members of the committee.

Moreland citizens who wish to raise any issues in relation to the library service are invited to contact the Moreland Libraries Advisory Committee through Council.

A selection of highlights from The Moreland City Libraries Annual Report 2015-2016 (PDF 316Kb) which were presented at the February meeting are available for viewing. 

Library policies

The resources and services of Moreland's library service are for the benefit and use of the whole community.

Council has a range of policies to maximise the efficient operation of services and to make sure everybody can access materials and services.

Rights and responsibilities of library members

Access to membership of the library service and the rights and obligations of members are in the Library Use Policy (DOC 62Kb).

Library loans

Policies on the loan of resources including the number of items which may be borrowed, the length of time that something can be borrowed and any charges associated with lending of items or use of facilities are outlined in the Library Loans Policy (DOC 68Kb).

Library collections and resources

The range of library collections and resources is outlined in the Library Selection and Collection Development Policy (DOC 195Kb).

Using the internet and checking email

Guidelines for public use of internet and printing facilities are in the Computer, Internet, Wireless, Printing and Photocopy Conditions for Public Use (DOC 78Kb).

Library Service Strategy

Library Service Strategy is based on the outcomes of an extensive strategic review of Moreland’s library service that was undertaken in 2012. The review included consultation with the community and with a range of stakeholders.

This five year strategy provides clear directions and priorities for the continuing development of our library service.

Download  Library Service Strategy 2013/2014 - 2017/2018 (PDF 607Kb) or Library Service Strategy 2013/2014 - 2017/2018 (DOC 272Kb).

Library User Survey

Moreland libraries survey a random sample of library members every year. The results of the surveys are listed below and show the satisfaction rates of library users in percentages of 'very good' or 'good'.

Library User Survey satisfaction rates

Very Good/Good (%)

  2009  2010  2011  2012 2013 Variation 
2012 - 2013

Variety of materials

79

77.4

77

78.8

75.3

-3.5

Availability of items

71

73.5

73.8

77.4

72.3 

-5.1 

Public access to the Internet

68 

71.4 

65.4 

74.6 

73.8 

-0.8 

Public access to personal computers

67.5 

66 

63.3

71.9 

71.2 

-0.7 

Catalogues

82 

80.6 

79.7

80 

79.6

-0.4 

Ease of finding items on shelf

78 

82.9 

79.3 

79.4 

78 

-1.4 

Library's overall layout

79 

83.1 

78.9 

80.3 

72 

-8.3 

Environment of the library

84 

83.5 

78.4 

84.2 

76.7

-7.5 

Staff assistance in finding information

95.8 

94.8 

96.6 

96.5 

95.2 

-1.3

Speed of service

88 

86 

90.7 

88.1 

91.7 

 3.6

Overall satisfaction with customer service

95.6 

95.4 

96.3 

95 

95.8 

 0.8 

Overall satisfaction with library service

 90

 91

 92.2

93.3

90.1 

 -3.2